My Rev registration doesn't "stick"

dablock · Post by **dablock** » Wed Sep 30, 2009 3:40 pm

Hope this hasn't already been addressed here, but I searched & didn't find a solution.

I recently bought Rev Studio 3.5. I launched it, registered, & all's well. But when I quit Rev & open it again later, I'm prompted to register again. Any suggestions how I can fix this?

TIA!

(BTW, I'm running OS X 10.5.8. I also have Rev Media 4 installed, & my old Rev Studio 2.5.1 but it's on another volume.)

dablock · Post by **dablock** » Mon Oct 05, 2009 8:15 pm

In case anyone else runs into this, what caused Rev to fail to register was a permissions problem. For some reason Rev's Application Support folder was owned by root, not me. So when you register, Rev can't save your registration because it cannot write to the necessary folder (which is ~/Library/Application Support/Runtime Revolution/Licenses).

Solution, change the permissions. In my case, I opened Terminal then

Code: Select all

sudo chown -R dablock:staff ~/Library/Application\ Support/Run*

FourthWorld · Post by **FourthWorld** » Mon Oct 05, 2009 9:09 pm

I'm curious as to how that happened. Normally everything in the user's folder is owned by the user, with the system getting finicky only about things outside of that folder.

Do you know how the ownership of your /Users/<username>/Library/Application Support folder got changed?

dablock · Post by **dablock** » Mon Oct 05, 2009 9:54 pm

Hey, Mr. Gaskin himself! I've read many, many of your posts over the years. Thanks so much for all of your contributions!

This permissions issue may be a problem with the Rev installer or Rev itself because only my Rev folders (for Rev Studio & Rev Media) were owned by root. Every other folder in & including the app support folder is owned by me.

There are multiple accounts on this computer. Perhaps I used another account to run the installer? I just don't recall.

I could do some additional troubleshooting if this becomes an issue.

Thanks!

FourthWorld · Post by **FourthWorld** » Tue Oct 06, 2009 12:19 am

Happy to help. Thank you very much for the kind words; made my day.

If you ever find out the root of that problem (please pardon the pun), post it here. Now and then when doing support for some of the products I manage I come across stranger permissions issues on OS X, but haven't been able to pin them down. Additional data points on even loosely related issues may be helpful.

TIA -

LiveCode Forums.

My Rev registration doesn't "stick"

My Rev registration doesn't "stick"

Solved!