LiveCode Forums.

HI guys

My software produces pdfs using the open printing to pdf code. Around 200 different users are using my desktop software with no problem, however one of my customers has an issue. When he produces the PDF on his pc, for some reason it cuts off the top and bottom sections of the card. However, this is only on his pc not anyone elses.

Does anyone have any ideas what the issues can be? I am on LC 4.3, have not changed anything and am banging my head against the wall.

Could it be down to his version of acrobat?

open printing to pdf can be a versatile animal.

i remember I had issues with LiveCode 4.6 and radio buttons for instance, and it took me some time to figure out why I had a blank page before the printed page.

in order to understand the problem you seem to have, you have to look at :

-the OS of your user

-the version of LiveCode you use to compile

-your script that creates the print

Regarding your idea about Acrobat version, it would be easy to solve : just ask your user to send you the PDF file created, and you'll be able to open it with different versions of Acrobat.

Good luck.