marksmithhfx wrote: ↑
Fri Nov 25, 2022 4:46 pm
FourthWorld wrote: ↑
Thu Nov 24, 2022 5:51 pm
These forums serve that role right now.
I was thinking of something that was a tad more formal: vetted, curated and updated. There is lots of out-of-date information in the forums, not all of it has been vetted for relevance or accuracy and by its nature, none of it gets updated.
I omitted the word "perfectly" on purpose.
You're right, as long as these forums are used as more of a general social media than a support resource, the content here will lack the focus and self-discipline that would characterize wiki content.
But it's worth noting Stack Overflow as a resource widely acknowledged as immensely valuable for focused high-quality content, with little if any expense needed from the core teams of any tool or language discussed there.
There's moderation on SO, but relatively little compared to the overall quality of content. The expectation for content contributors is well established: stay on topic, avoid conjecture in favor of known solutions, leave space for the OP to provide clarification where needed before guessing and branching the conversation in multiple directions; in short, add value.
In a thread about hiding the first column in a field, apparently I'm doing no better than anyone else by indulging in this conversation about content management practices here
(though I may move it to its own thread if it becomes much more of a thing here).
In any business, doing one thing means not doing something else. Awareness of the opportunity cost
of any undertaking empowers an organization (or individual, really) to make solid choices that maximize the revenue potential needed to keep the lights on and hopefully even thrive.
It's easy (and not at all unjustified in many cases) to come up with lists of things for others to do. It's much harder to actually do them.
Consider the billable hourly rate of LC personnel, and multiply by the number of hours needed for the content curation process you described for making sure a wiki is well organized, accurate, and complete, both for initial setup and ongoing in editing/refining.
Then pick something from the team's existing work queue that we want them to suspend work on in order to free up the resources for a wiki process.
Add the cost of the wiki process to the lost value of what that work displaces, and you have a figure representing total organizational impact.
A good idea, but not free.
So for the moment, warts and all, these forums are the de facto existing alternative to adding a wiki.
And one benefit of consciously using these forums as a value-adding focused learning resource is that we the contributors already have complete control over the quality of the content to be found here.