I can't activate the course

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ojsierra
Posts: 3
Joined: Wed Apr 22, 2020 4:06 pm

I can't activate the course

Post by ojsierra » Wed Apr 22, 2020 4:18 pm

Hi.

Today I have purchased LiveCode University. After creating my account and login I go to Help --> Register LiveCode University and then I enter the USERNAME and KEY emailed to me, but the result is always "Incorrect name or registration key".

I am coping&pasting the username and key emailed, so I'm sure I am not misspelling it.

What can I do? How can I get support on this issue?

Thanks,
Oscar.

LiveCode_Panos
Livecode Staff Member
Livecode Staff Member
Posts: 695
Joined: Fri Feb 06, 2015 4:03 pm

Re: I can't activate the course

Post by LiveCode_Panos » Thu Apr 23, 2020 8:07 am

Hello Oscar,

Welcome to LiveCode.

Have you tried entering the username and key manually (i.e. without copy-paste)?

You can email support@livecode.com if the problem is not resolved.

Kind regards,
Panos
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ojsierra
Posts: 3
Joined: Wed Apr 22, 2020 4:06 pm

Re: I can't activate the course

Post by ojsierra » Thu Apr 23, 2020 9:14 am

Hello, Panos,

Yes, I have tried entering them manually.

I have activated from my Mac Mini without any problem, but in my PC with Windows 10 the problem persists.

For now, I can follow the course from my Mac.

Thanks,
Oscar.

heatherlaine
Site Admin
Site Admin
Posts: 321
Joined: Thu Feb 23, 2006 7:59 pm
Location: UK

Re: I can't activate the course

Post by heatherlaine » Thu Apr 23, 2020 9:36 am

Hi Oscar,

We identified an issue yesterday with the Windows download from the fulfilment email - it was linking to the older version which will not unlock with the new code. This has now been corrected, but to get the correct download for Windows, please log in to your account, here:

https://livecode.com/account/learning/l ... university

and download from within your account. This will ensure you are getting the right download.

Apologies for the error.

Best Regards,

Heather

ojsierra
Posts: 3
Joined: Wed Apr 22, 2020 4:06 pm

Re: I can't activate the course

Post by ojsierra » Thu Apr 23, 2020 7:24 pm

That has solved the problem. Thank you!

Oscar.

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