Broken links on livecode hosting page

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jon@armasoft.co.uk
Posts: 19
Joined: Mon Apr 18, 2016 10:31 am

Broken links on livecode hosting page

Post by jon@armasoft.co.uk » Mon Nov 07, 2016 11:09 am

Have been trying to work out how to get some help re: my hosting account and have tried from this page http://livecode.com/account/products/hosting, but the 'contact us' link takes me to https://livecode.com/contact-us-v1/ which appears to be a template.

This is not an urgent issue, but it would be nice if I could at least get a response to my requests.

heatherlaine
Site Admin
Site Admin
Posts: 305
Joined: Thu Feb 23, 2006 7:59 pm

Re: Broken links on livecode hosting page

Post by heatherlaine » Mon Nov 07, 2016 12:20 pm

Sorry for the confusion. I'm not sure where you got the original link from as that should no longer be referred to anywhere. If you could let me know where you are seeing http://livecode.com/account/products/hosting, that would be helpful!

You can get hosting assistance from this form:

https://livecode.com/hosting/support/

All previous email addresses that have been given to customers for hosting support will still work, but the official new address is now support@livecodehosting.com.

Do let us know if you encounter any further odd or broken links, we've just done a major rebranding and created a new set of pages for hosting, so its possible there are still lingering links out there we haven't yet spotted.

Regards,

Heather

jon@armasoft.co.uk
Posts: 19
Joined: Mon Apr 18, 2016 10:31 am

Re: Broken links on livecode hosting page

Post by jon@armasoft.co.uk » Mon Nov 07, 2016 7:51 pm

Heather,

According to my browser history the 'Livecode Hosting' link at the top of http://livecode.com/account/products/livecode took me to the old page. This now appears to be working so it may be I had a cached copy.

Just tested the cpanel link to see if that's been fixed.

acidjazz
Livecode Opensource Backer
Livecode Opensource Backer
Posts: 90
Joined: Mon Feb 16, 2009 2:37 am
Location: Tampa, FL

Re: Broken links on livecode hosting page

Post by acidjazz » Wed Nov 09, 2016 5:08 am

Heather,

I just purchased the lifetime hosting, and in the confirmation email sent to me by cleverbridge, it told me to go here: http://livecode.com/account/products/hosting and then said:
using your purchase email address, and you will see fields where you can enter your subdomain and username and choose a password. Once you have done this, please log out of your account and log in again to see your new hosting account details.
But when I click on the link, it takes me here: http://livecode.com/account/products/livecode, and there is no mention of hosting, or anything resembling the instructions above. I may be missing something obvious, but I'm lost.

- Mark P.

heatherlaine
Site Admin
Site Admin
Posts: 305
Joined: Thu Feb 23, 2006 7:59 pm

Re: Broken links on livecode hosting page

Post by heatherlaine » Thu Nov 10, 2016 2:17 pm

Dear Mark P.,

If you look at the left hand navigation for your account, under "Products" do you see "Hosting"? If you do, click on this and you will see where you can set up your hosting account. If you still don't see that, please email me in support and I'll look into it for you.

Regards,

Heather

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