Enrolled, now how do I access it?

EOTR · Post by **EOTR** » Sun Aug 11, 2013 10:01 pm

I'm enrolled for the LiveCode Summer School that starts tomorrow (Aug 12). How do I access the live sessions? Through my account page?
thanks.

MarcVanCauwenberghe · Post by **MarcVanCauwenberghe** » Mon Aug 12, 2013 9:35 am

Hi,

You should have gotten several mail from Mildred Foo how to join the Webinar. Only yesterday I got one titled : 'Reminder: Livecode Summer School starts in 1 day' with the info.
If not you should contact support@runrev.com

Regards,
Marc

LCNeil · Post by **LCNeil** » Mon Aug 12, 2013 9:57 am

Dear EOTR,

Thank you for your request.

We are currently sending out invites for users who purchased the summer school after 5PM (BST) on Friday.

Your invite should be with your shortly.

Kind Regards,

Neil Roger
--
RunRev Support Team ~ http://www.runrev.com
--

anrob · Post by **anrob** » Mon Aug 12, 2013 5:05 pm

I dont have that email either.

What should i do?

EOTR · Post by **EOTR** » Mon Aug 12, 2013 5:15 pm

I got the email about 10 minutes before the webinar. I'm in it now, but the sound was cutting in and out and the video was freezing. Now it just stopped altogether and seems dead.

anrob · Post by **anrob** » Mon Aug 12, 2013 5:30 pm

EOTR wrote:I got the email about 10 minutes before the webinar. I'm in it now, but the sound was cutting in and out and the video was freezing. Now it just stopped altogether and seems dead.

is there a support link on the webminar. maybe i can get someone to send me the email.

EOTR · Post by **EOTR** » Mon Aug 12, 2013 6:10 pm

The webinar was restarted after some technical difficulties and eventually ran fine. After a pre-recorded demo there was a Q&A session. The whole thing was recorded, but I forget where he said the video would be posted. There should be other files, notes, and links there as well. When I find out I'll repost here.

As far as getting the email invite the only thing I could find was the support address: support (at) runrev (dot) com

They seem really good about correcting this kind of thing though. I would give it a shot and get setup before tomorrow's lesson. Today was kind of considered a "pre-lesson" to get installed and setup.

EOTR · Post by **EOTR** » Mon Aug 12, 2013 6:48 pm

Just to follow up about the link to the lesson's resource files: I was sent an email with a link and password to a secure area where things are kept. So if you aren't getting emails you should definitely contact support.

hamishb · Post by **hamishb** » Tue Aug 13, 2013 10:03 am

My email treated it as spam for some reason, so do check in your spam/bin folders to check if it's going there...

anrob · Post by **anrob** » Tue Aug 13, 2013 5:15 pm

Right now i am only able to watch the summer school as a video DOWNLOAD. Is this Right?

I sent a request to support but never got a respose.

runrevneil wrote:Dear EOTR,

Thank you for your request.

We are currently sending out invites for users who purchased the summer school after 5PM (BST) on Friday.

Your invite should be with your shortly.

Kind Regards,

Neil Roger
--
RunRev Support Team ~ http://www.runrev.com
--

LCNeil · Post by **LCNeil** » Tue Aug 13, 2013 5:26 pm

Dear Anrob,

Thank you for your request.

I have went through our support system and I am unable to find recent requests regarding webinar access. You should still be able to join the ongoing webinar if we are quick enough.

Could you please forward your email address to support@runrev.com and I will have you added to the attendee list.

Kind Regards,

Neil Roger
-----
RunRev Support Team ~ http://www.runrev.com
------

anrob · Post by **anrob** » Tue Aug 13, 2013 5:47 pm

Neil,

Thank you. i sent an email via the Get live Support widget on the Course Page.

I have sent the Email

Thanks again

LCNeil · Post by **LCNeil** » Tue Aug 13, 2013 6:08 pm

Dear anrob,

I received you technical ticket and think I managed to get you in before the end of the session.

Dont worry if you missed anything, the session will soon be online for your to view back at your own pace.

Kind Regards,

Neil Roger
-----
RunRev Support Team ~ http://www.runrev.com
------

anrob · Post by **anrob** » Tue Aug 13, 2013 7:13 pm

Thank you

Looking forward to it.

x942 · Post by **x942** » Wed Aug 14, 2013 4:54 am

Same issue here. I sent an email but haven't been sent the download/link yet.

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