Google Play Console reports native Crash for Huawei P8

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trevix
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Joined: Sat Feb 24, 2007 11:25 pm
Location: Italy
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Google Play Console reports native Crash for Huawei P8

Post by trevix » Mon Oct 26, 2020 5:30 pm

The pre-Launch report of the Google Play Console reports a "Native crash of com.trevix.it.segnapunto" (my App).
This only for 2 cell phone: Huawei P8 and P8 Lite (both with Android 5). Very popular in Italy and this is why I am concerned: I cannot simply exclude these devices.
The report is incomprehensible to me:
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Build fingerprint: 'Huawei/ALE-L23/hwALE-H:5.0.1/HuaweiALE-L23/C605B150:user/release-keys'
Revision: '0'
ABI: 'arm64'
pid: 9435, tid: 9550, name: Thread-1087 >>> com.trevix.it.segnapunto <<<
signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x7fabf102d0
x0 0000007f9511f950 x1 0000000000000000 x2 0000007fabed4000 x3 0000000000000010
x4 0000007fabf102d0 x5 0000000000000040 x6 000000000000003f x7 0000000000000000
x8 0000000000000320 x9 0000000000000004 x10 000000557499e600 x11 0000000000000001
x12 0000000000000001 x13 0000000000000014 x14 0000000000000001 x15 0000000000000400
x16 0000007fabece9a8 x17 0000007fabe5542c x18 0000005574a801f0 x19 0000007fabed4000
x20 0000007f9511f950 x21 0000007fabed4d30 x22 0000005574a7ff30 x23 0000000000000000
x24 0000007f96152228 x25 0000007f9529d2ac x26 0000005574969230 x27 0000000012c2f240
x28 0000000012c54120 x29 0000007f9511f8f0 x30 0000007fabe55460
sp 0000007f9511f8f0 pc 0000007fabf102d0 pstate 0000000080000000
backtrace:
#00 pc 0000007fabf102d0 <unknown>
#01 pc 000000000001e82c /system/lib64/libc.so (pthread_mutex_destroy+20)
#02 pc 0000000000000029 <unknown>
#03 pc 0000000000000033 <unknown>
Beside buying a Huawei Phone (note, the problem is reported only for Android 5. I own a Huawei P8 but it has Android 7 and I thin is too difficult do downgrade) what else can I do?
I looked for a emulator of it for Android Studio, but I couldn't find a ready made one.
Also, I enrolled in the Huawei platform, but I am waiting for the registration as developer (not sure if this will help)

Thanks for any help
Trevix
OSX 10.14.6 LC 9.6.0 Dp2 iOs 9.3>

jacque
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Re: Google Play Console reports native Crash for Huawei P8

Post by jacque » Tue Oct 27, 2020 6:11 pm

Android 5 is years out of date and I'm not sure LiveCode supports it any more. I'm not surprised it crashes.

I recall a crash on older devices if the app contains a browser widget. Does your app have one? If so, try creating a browser with the mobileControlCreate command instead. That might work.

Otherwise, if your app doesn't need some of the new features, you could try building with an older version of LiveCode that does fully support Android 5.
Jacqueline Landman Gay | jacque at hyperactivesw dot com
HyperActive Software | http://www.hyperactivesw.com

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