On-Rev server hosting (Solved)

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vedus
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On-Rev server hosting (Solved)

Post by vedus » Wed Aug 06, 2014 11:36 am

i have choose the On-Rev hosting to start testing my new app..
After 2 days i see there is NO support from On-Rev about hosting.
I don't want to post more about this ,just a need a answer if the support exist and how many days need to resolve a simple problem..
Last edited by vedus on Wed Aug 06, 2014 2:59 pm, edited 1 time in total.

LCNeil
Livecode Staff Member
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Re: On-Rev server hosting

Post by LCNeil » Wed Aug 06, 2014 11:54 am

Hi Vedus,

Our server team aims for a 2 to 3 business day response time on any requests received so you should have a response soon. I also see that you have a raised an urgent support ticket with the team. This will be investigated as a priority with a response being sent after any investigations into your request have occurred.

Kind Regards,


Neil Roger
--
LiveCode Support Team ~ http://www.livecode.com

vedus
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Posts: 153
Joined: Tue Feb 26, 2013 9:23 am

Re: On-Rev server hosting

Post by vedus » Wed Aug 06, 2014 12:04 pm

runrevneil wrote:Hi Vedus,

Our server team aims for a 2 to 3 business day response time on any requests received so you should have a response soon. I also see that you have a raised an urgent support ticket with the team. This will be investigated as a priority with a response being sent after any investigations into your request have occurred.

Kind Regards,


Neil Roger
--
LiveCode Support Team ~ http://www.livecode.com
thank you for the answer.
after a call all is working ok.
Now i know i need 2-3 days to response. ;)

amthonyblack
Posts: 48
Joined: Wed Jan 08, 2014 2:34 am

Re: On-Rev server hosting (Solved)

Post by amthonyblack » Sun Aug 10, 2014 5:10 am

Its a bit sad to see that poor support is still an issue. I had to cancel my on rev account for the same reason (and the fact the the advertised console app doesn't work). 2-3 days for support at ANY host is just unheard of. Almost any serious host measures support in terms of hours not days. That the aim is 2-3 days is just ridiculous.

LCNeil
Livecode Staff Member
Livecode Staff Member
Posts: 1223
Joined: Wed Oct 03, 2012 4:07 pm

Re: On-Rev server hosting (Solved)

Post by LCNeil » Mon Aug 11, 2014 4:28 pm

Hi amthonyblack,

I'm sorry to hear of the support issues you have experienced in the past with on-rev. I should mention that the 2-3 day response is worst case scenario and is for general enquiries, but depending on support volumes, we do try our hardest to reply on the same day.

If you were to experience a critical issue your on-rev hosting service, this is when you would raise a critical support ticket. These tickets are investigated as a priority with a response/resolution within hours. This type of ticket can be raised via the on-rev contact form here-

http://www.on-rev.com/support/contact-us/

Kind Regards,


Neil Roger
--
LiveCode Support Team ~ http://www.livecode.com

amthonyblack
Posts: 48
Joined: Wed Jan 08, 2014 2:34 am

Re: On-Rev server hosting (Solved)

Post by amthonyblack » Tue Aug 12, 2014 5:26 pm

Nope...critical support had not rectified the problem after a business day which is why I demanded a refund. 2-3 days for ANY request at any host is just TOTALLY ridiculous in today's hosting world even charging half the amount you do.

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