Nasty bug in LiveCode for Windows - help needed
Posted: Fri Aug 04, 2017 3:49 pm
Hi all,
At least 3 users have reported a strange bug on Windows with any version of LC 8, which unfortunately we are unable to reproduce (and thus unable to fix, so far).
The fact that it affects only 3 users and this happens in *every* LC 8 version, suggests that the problem is caused by a specific combination of LC and something else in the affected users PC's configurations.
So the bug is that when LC starts, an error dialog "error while loading stack: revidelibrary.8.livecodescript" is shown.
The IDE then starts correctly, but the Dictionary is empty. Essentially the problem is that *something* happens and the dictionary data is not generated.
We have tried the usual suspects:
1. Deleting Prefs
2. Deleting Documentation Cache
3. Deleting My LiveCode folder
4. Examining the LiveCodeToolsLog.txt
but none of them got us anywhere.
So my questions are:
1. Have you ever seen that?
2. Do you still see that?
3. If you saw that in the past but you don't see it now, do you know/guess what change in your configurations could have fixed it
4. If you see that on a Windows VM and if your Windows license agreement allows it (e.g. multi user/ multi installation licensing), are you willing to send us the VM, after clearing any other commercial software installed in it (we are happy to sign an NDA) so as we have a machine where we can reproduce this bug?
Thanks,
Panos
—
PS: For reference, this is the bug report:
http://quality.livecode.com/show_bug.cgi?id=19729
which is a duplicate of
http://quality.livecode.com/show_bug.cgi?id=17374
At least 3 users have reported a strange bug on Windows with any version of LC 8, which unfortunately we are unable to reproduce (and thus unable to fix, so far).
The fact that it affects only 3 users and this happens in *every* LC 8 version, suggests that the problem is caused by a specific combination of LC and something else in the affected users PC's configurations.
So the bug is that when LC starts, an error dialog "error while loading stack: revidelibrary.8.livecodescript" is shown.
The IDE then starts correctly, but the Dictionary is empty. Essentially the problem is that *something* happens and the dictionary data is not generated.
We have tried the usual suspects:
1. Deleting Prefs
2. Deleting Documentation Cache
3. Deleting My LiveCode folder
4. Examining the LiveCodeToolsLog.txt
but none of them got us anywhere.
So my questions are:
1. Have you ever seen that?
2. Do you still see that?
3. If you saw that in the past but you don't see it now, do you know/guess what change in your configurations could have fixed it
4. If you see that on a Windows VM and if your Windows license agreement allows it (e.g. multi user/ multi installation licensing), are you willing to send us the VM, after clearing any other commercial software installed in it (we are happy to sign an NDA) so as we have a machine where we can reproduce this bug?
Thanks,
Panos
—
PS: For reference, this is the bug report:
http://quality.livecode.com/show_bug.cgi?id=19729
which is a duplicate of
http://quality.livecode.com/show_bug.cgi?id=17374