Video problem with tutorials in trial... only audio on winxp

[olyrie]

Hi... I tried to download revolution media and it installed properly, though, I am having trouble on the video tutorials. I can play the audio, but there is no video, and the window is frozen during playback.

I have a 3 megabit download link, using DSL. So bandwidth is not a problem.

I am using a modern operating system, as it is Windows XP SP2.

I have antivirus, so, I know it is not that, either.

Not sure what is causing the problem.

I downloaded the TechSmith screen capture codec, and I have Quicktime 7.1 installed.

Any help is appreciated, as I would like to learn about this package through the use of the tutorials before the expiration of the trial.

One more thing... I am able to view the PDFs without trouble.

Many thanks for your time.

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update... I can view tutorials online so luckily I am not out of luck. hehe

Thank you for being available for assistance.

Sincerely, olyrie

[oliverk]

Hi Olyrie,

I'm fairly sure that this is a video codec issue because you are hearing the sound but not seeing the video.

Two things to try to make them work is are update Quicktime and manually install the techSmiths codec from their website:

http://www.techsmith.com/download/codecs.asp

If neither of these work, as a last resort you could access the video tutorials directly.

The video tutorials are downloaded from our server onto your computer as AVI files. You can find them in:

My Documents/My Revolution Enterprise/Resources/Video Tutorials

It should be possible to make these videos play in Windows Media Player, although it should be easy to get them working in Revolution by trying a few QuickTime versions.

Regards

Oliver